You’re doing this crazy online private practice thing…
…stepping out on a limb.
…doing something uncomfortable.
…venturing into the unknown.
And you’re doing it alone.
There’s not gonna be a staff person to back you up with your admin work.
You’re stressed out of your mind trying to jump through all the legal and professional hoops required to make this work!
And when you run into a problem it’s all yours; there’s not a coworker down the hall, who you can troubleshoot with or vent to.
Wouldn’t it be nice if there was an easy-going person who could…
…back you up when you started to drown in admin work?
…guide you through all those legal and professional hoops?
…and troubleshoot your workflow with you when you get stuck?
Yeah it would!
So, let me introduce you to Heather Summy.
iTherapy’s tech trainer and professional answer-finder.
Before joining iTherapy Heather trained administration, transcriptionist, and radiology personnel on how to use their software, input client notes, and process patient information.
When she was introduced to Forrest and the iTherapy team she fell in love with their unofficial motto:
We don’t train you and dump you.
We train you and we’re here for you.
Since joining the team in 2016, Heather has been helping therapists who are starting their private online practices to launch confidently with the comfort of knowing that they have personalized back up whenever they need it.
Heather said, “It’s our [the iTherapy team] aim to take the scary out of the tech side of owning a practice so that you [therapists] can concentrate on your clients.”
If you’re ever on a call with her, you’ll most likely hear her tell you, “You are there for so many other people, the least we can do is be there for you.”
So, how can you get Heather to be your easy-going troubleshooting friend?
That means, you get everything you need to run a compliant online therapy practice in one monthly payment, AND one-on-one personal support in the form of:
To be clear, Heather won’t do your paperwork, but she will walk you through the simplest and most efficient ways to use your EHR and answer any questions you might have about keeping your client notes and communication compliant and organized.
Remember she has a professional background in training administration, transcriptionist, and radiology personnel on how to use their software, input client notes, and process patient information.
So, if anyone can walk you through the ins-and-outs of tech, Heather is the one you want!
Heather is known for her thorough yet relaxed manner. iTherapy providers appreciate Heather’s laid-back conversational tone. While Heather creates a comfortable environment for discussion, she’s also very attentive to details and will go out of her way to find the answers to any question presented to her or direct therapists to the best place to find a credible answer.
There’s a lot of peace of mind knowing you’re communicating with someone who isn’t wrapped up in the same stress you are, but will be extremely thorough in providing exceptional support.
Ever sat down to knock out paperwork, or hop on a client and the tech just won’t work with you?!
Heather helps with that, too.
Typically this comes in the form of a personal email answering your question or hopping on a video chat where you can share screens and get live coaching to answer your questions, troubleshoot your dilemma, and create an effective workflow!
All in Heather’s easy-going and experienced paced.
I don’t think there’s a better way to wrap up this post but by sharing with you what Heather told me about why she loves her job so much:
“I’m excited for therapists when they embark on something that’s uncomfortable, but they’re doing it anyway. It makes me so proud that I get to be a part of their journey…next step…endeavor.”
This is your journey.
And Heather is willing to not only take it with you, but help you navigate it with confidence and efficiency.
So, what are you waiting for?!